FAQ's for Anchor Policyholders

  • Will I be receiving a list of my affected policies? Yes. The agency will receive an email that includes the Declarations page for all replacement policies with Homeowners Choice. The agency will also receive an Excel document that includes the full list.
  • Who do we contact if the insured has an existing claim with Anchor? Existing claims will continue to be handled by Anchor. Contact Anchor at 844-365-5588 or email at Claims@RelyOnAnchor.com
  • Who do we contact for endorsement changes and customer service issues?
    • Effective April 1, 2020, submit change requests to Homeowners Choice at customerservice@hcpci.com or fax them to 813-865-0170.
    • Customer service is available by phone 24/7 at 888-210-5235, option 4
  • My agency is not appointed with Homeowners Choice. What should I do? You will be receiving an email from Agency Support that includes the Appointment paperwork and next steps. If you do not receive this email, please email our Agency Support department at agencysupport@hcpci.com for both login credentials and appointment questions.
  • My agency is already appointed with Homeowners Choice. What should I do? You will be receiving an email that includes the list of acquired policies. These policies will also be located within the Homeowners Choice portal. No action is required.
  • How can agents access policy information? Policy information for the replacement policy issued by Homeowners Choice can be obtained by contacting Customer Service at 888-210-5235, option 4. Once the policy renews with Homeowners Choice, you may still contact Customer Service, or you can view the policy information on the agent portal.
  • How do your rates compare to Anchor? From April 1, 2020 until the renewal date, the premium will see no change. Prior to the renewal date, Homeowners Choice will send a renewal packet that will reflect the new rates.
  • Do Anchor policyholders need to take any action if they wish to continue with the offer for a replacement policy? No. Anchor agents and policyholders do not need to take any action other than continue to pay any premium payments due.
  • What if the policyholder wishes to decline Homeowners Choice’s offer for a replacement policy? If the policyholder wishes to decline the Homeowners Choice offer, please be sure to secure coverage with another carrier and send notice of cancellation to Anchor prior to March 31, 2020.
    • Any premium credit which results from the cancellation will be refunded within 15 business days.
    • If no action is taken prior to April 1, 2020 the policy will automatically transition to Homeowners Choice.
  • Should Anchor policyholders continue to make payments to Anchor?
    • Premium payments due prior to April 1, 2020, should be sent to Anchor.
    • All payments due on/after April 1, 2020 should be sent to Homeowners Choice to maintain coverage.
    • Customers will not receive duplicate invoices from Homeowners Choice and Anchor, nor will they be billed twice.
    • Premium payments must be paid directly to Homeowners Choice, and may be paid by:
      • Check / Money Order mailed to Homeowners Choice, P.O. Box 23177, Tampa, FL 33623
      • Credit card / ACH by calling Homeowners Choice at 888-210-5235, option 4
  • I have questions about my Anchor commissions or bonuses. Who do I call? Please reach out to Anchor directly at 844-365-5588 for any questions regarding previous commissions or bonuses.