Anchor Customers and Agents

As you may know, there have been plans underway for Homeowners Choice Property & Casualty Insurance Company to issue replacement policies to all Anchor Property & Casualty Insurance Company policyholders. We are pleased to announce that this plan has been approved by the Florida Office of Insurance Regulation effective February 13th 2020.

Homeowners Choice is a leading provider of property and casualty insurance in Florida, and we look forward to having you as a customer. We want to ensure that your transition to Homeowners Choice is smooth and simple. If you are currently an Anchor customer, you’ll be receiving more information in the mail soon, including your replacement policy, so please be on the lookout. No action on your part is required unless you wish to decline our offer for coverage.

In the meantime, feel free to contact your Insurance Agent or Homeowners Choice Customer Service at (888) 210-5235, with any questions.

Key Points

Policy Status

There will be no lapse in coverage for Anchor policyholders.

The Homeowners Choice replacement policies will take effect immediately when the Anchor policies are cancelled on April 1, 2020 at 12:01 AM local time and will end on the anniversary date of the original Anchor policy.

Payments

After April 1, 2020, all payments should be sent to Homeowners Choice at P.O. Box 23177, Tampa, FL 33623.

Claims

Stability Rating

Your policies are safe with us. Homeowners Choice has been writing insurance policies in Florida since 2007. We’re an established insurance provider with a Financial Stability Rating of “A” (exceptional) from Demotech, a leading actuarial and financial analysis firm.

Frequently Asked Questions

We know you may have questions, and we hope to address those most frequently asked with the Q&A below. However, please feel free to call Homeowners Choice Customer Service at (888) 210-5235 to discuss any additional questions you may have.

  • Do I need to take any action if I wish to accept the Homeowners Choice replacement policy?No. Anchor policyholders do not need to take any action other than continue to pay any premium payments due.
  • How do I decline the offer of a replacement policy?If you wish to decline the Homeowners Choice offer, you must reach out to your agent to secure coverage with another carrier and cancel your Anchor policy prior to March 31, 2020.
    • Any premium credit that results from the cancellation will be refunded within 15 business days.
    • If no action is taken prior to April 1, 2020, the policy will automatically transition to Homeowners Choice.
  • Should I continue to make payments to Anchor?
    • Premium payments due prior to April 1, 2020, should be sent to Anchor.
    • All payments due on/after April 1, 2020, should be sent to Homeowners Choice to maintain coverage.
    • Customers will not receive duplicate invoices from Homeowners Choice and Anchor, nor will they be billed twice.
  • How can I pay my remaining premium?
    • Premium payments may be paid by:
      • Check / Money Order mailed to Homeowners Choice, P.O. Box 23177, Tampa, FL 33623
      • Credit card / ACH by calling Homeowners Choice at (888) 210-5235
    • Homeowners Choice does not currently offer recurring credit card payments or policyholder/agent portal payments
  • My policy with Anchor was paid in full. Am I going to have to pay for the Homeowners Choice replacement policy?No. All payments that you made to Anchor will be credited to your Homeowners Choice replacement policy. If you were paid in full, there will be no additional payments needed.
  • I was on a payment plan with Anchor. Can I continue with the same payments?If you were on a Semi-Annual or Quarterly installment plan, you will keep it. If you were using a 6-pay installment plan, it will be converted to a quarterly installment plan with Homeowners Choice.Homeowners Choice payment options include:
    • Annual
    • Semi-Annual
    • Quarterly

    If you have any questions regarding payments after April 1, 2020, contact Homeowners Choice Customer Service at (888) 210-5235

  • My credit card is automatically billed with Anchor. Will Homeowners Choice automatically bill my credit card?Please contact Anchor customer service or your agent to cancel automatic billing of your credit card. Currently, Homeowners Choice does not offer recurring payments. However, you may pay by credit card/ACH by calling Homeowners Choice Customer Service at (888) 210-5235.
  • I typically make payments to my Agent for my current policy. Can I continue?No. All future payments should be made payable to Homeowners Choice.
    • Premium payments may be paid by:
      • Check / Money Order mailed to Homeowners Choice, P.O. Box 23177, Tampa, FL 33623
      • Credit card / ACH by calling Homeowners Choice at (888) 210-5235

Contact Information

Homeowners Choice Claims

(Date of loss on or after 4/1/20)

Phone: (866) 324-3138

Anchor Claims

(Date of loss before 4/1/20) Phone: (844) 365-5588 Email: Claims@RelyOnAnchor.com

Homeowners Choice Customer Service

Phone: (888) 210-5235

Homeowners Choice Agency Support

Email: agencysupport@hcpci.com

Further information for Agents can be found here